How many new patients canceled or didn’t show up last week?

Or even worse, in the past month?

This has become an increasing problem for private practices over the past three years.

And practice owners are also finding that people are less committed to their care because of the changes that insurance companies enacted during this time.

This creates more work and stress for private practice healthcare employees who don’t have investors flooding money into the company.

And that means that every dollar counts.

How much does every new patient who cancels or no-shows cost you?

For example,

Practice A’s average reimbursement is $75 per visit and their average POC is ten visits.

Practice A is losing $750 each time a new patient cancels or no-show.

If they had five new patients cancel or no-show in a week, that would equate to $3750 per week.

Or close to 200K per year!

And this doesn’t include the shoppers who call and don’t get scheduled in the first place.

Based on your average reimbursement and POC, how much do you lose when a new patient cancels or no-shows for their evaluation?

Are new patients who cancel and no-show causing you to invest more in your marketing and promotions to bring in more new patients who will, hopefully, “stick”?

Or do you need to work more, just so your practice breaks even or turns a small profit?

Many practice owners are feeling the effects of declining reimbursements and massive inflation, so each time a new patient cancels and every lost new patient adds even more stress.

And if you calculate your loss over 52 weeks, what will you have lost by the end of this year if something doesn’t change?

What if reimbursements continue to go down?

Or if more patients, also dealing with inflation, stop investing in their health?

How will you and your team adjust? Can you continue to keep working more? Will your team agree to that?

We all have our limits, and I don’t want you to reach yours because I’ve been there, and it isn’t a fun place to be.

front desk

What if I told you there IS an effective solution to new patient cancels and no-shows?

One that gives you efffective tools to get more new patients to arrive for their scheduled evaluation.

What would you focus on if you didn’t have to put in so much time and money into training staff or marketing?  

When used as directed, my front office systems get the results every practice owner and manager needs to run an efficient and effective practice, and prevent new patient cancels. Say goodbye to new patient cancels, hopefully forever!

So, if you’re ready to get more new patients to arrive for their evaluations, click the button below to get started and learn more about my virtual academy today.

If you’re still unsure and would like more information about Front Office GURU or to schedule a free call, click here.

I can’t wait to have you join my front office family and get what you need so new patients arrive for their evaluations!



I’m Dee

As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.

Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?

Then schedule a FREE Discovery Call to learn more about my programs.

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At Front Office GURU, we offer two main training options for you and your Patient Care Coordinators.

Your first option is my virtual academy where you and your team will work through video-based lessons and apply the implementation provided in your lesson workbooks. Your other option is my flagship program where you work one-on-one with me as I guide you through my Basic Patient Care Coordinator Program.

You can learn more about each program below:

The Front Office GURU Training Academy is an online training platform for you and your Patient Care Coordinators! It’s great for team building and establishing successful systems and training for your front desk. And the BEST part? YOU don’t have to recreate the wheel – it’s ALL done for YOU, and you can follow along the path I’ve set or go straight to that one problematic area you want to fix!!

Getting started is super easy…make your payment, open your welcome email, set up your account and off you go. I’ve even provided training instructions to help you along the way…

Your Patient Care Coordinators will feel welcome and supported as the training is ALL about them. Click HERE for more info and get started right away!

Not sure what’s best for you and your team? Or looking for more info and pricing on my guided Basic Patient Care Coordinator Program? CLICK HERE to schedule a FREE Discovery Call.