Welcome to front office guru!

Track Your Arrival Rate!

I’ve found that it’s ESSENTIAL to have the best data when it comes to arrival rate. But for many EMRs this is metric is difficult to track and measure. There’s a lot of different data on what constitutes a same-day cancel and if you reschedule someone, some EMRs aren’t set up to correctly measure the original cancel.

So, I created a simple worksheet that my team and my clients use to measure CLEAN arrival rate.

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