You might be asking yourself, “Why invest in front desk training if they’re just going to leave?” Why you need to train your front desk even if they might leave I’ve heard this question a LOT lately because front office turnover is at an all-time high. ...
Are you a practice owner or manager suffering from same-day cancellations and no-shows? Unsure how to handle them or what you can do about it? Are you giving your front office team scripts and policy and expecting they'll enforce it, only to be met with uncertainty...
Have you ever uttered these words? “If I could just take control of my cancellations…” “How do I decrease my cancellations…?” “Charge someone for a cancellation? No way! We don’t want to upset them…” If you answered yes to any one of those, then you're...
How many new patients canceled or didn’t show up last week? Or even worse, in the past month? This has become an increasing problem for private practices over the past three years. And practice owners are also finding that people are less committed to their care...
Dee Bills, Front Office GURU | 3 min read
No matter what’s happening, consider this: Every empty spot on your schedule, whether because of same day cancellations or no-shows, represents a patient not getting the care they need and deserve. Wow, right? Not only that, but whenever your front office staff has...
Dee Bills, Front Office GURU | 3 min read
Have you ever heard your PCC ask a patient, "Would you like to reschedule?" If you’ve ever heard that, then you also know what usually happens next… The patient says, "No, I have an appointment later this week, so I’m good." OR that might be a patient who isn’t...
Dee Bills, Front Office GURU | 2 min read
Have you ever listened to what your PCCs say when offering appointment times? Maybe you’ve heard them ask: “When would you like to come in?” or “What works for you?” Both of those questions hand control over to the patient, leading to a less-than-optimal outcome....
Dee Bills, Front Office GURU | 3 min read
It’s that time of the year when mother nature likes to mess with any state north of Florida. And even in Florida, it can get unusually cold, and patients want to just stay home and warm. In both cases, preventing cancellations can be difficult, and no-shows begin...
Dee Bills, Front Office GURU | 4 min read
Are you tired of missed visits, MIA patients, and patient dropouts? Do you find yourself spending more on marketing and promotions, but your schedule still isn’t full? Do you even feel like it’s hard to get patients to do what they’re supposed to? If you said yes...
Dee Bills, Front Office GURU | 4 min read
Hello, and welcome back to ‘The Three Essential Skills Your Front Office Needs to Thrive’! Building relationships is an essential skill Have you ever wondered what happened to those patient referrals that never scheduled a visit? Does it frustrate you when you...
Dee Bills, Front Office GURU | 3 min read
Do you struggle with same-day cancels and no-shows? Are they frustrating you and creating havoc with your schedule control? If so, I understand how you feel. Cancellation prevention is vital to a successful practice. I felt the same way when we had a high rate of...
Dee Bills, Front Office GURU | 3 min read
Eight reasons to provide front desk training: 1) They learn what it means to be the guide and lead patients along the path to recovery. Front desk training provides the right scripting to maintain control and specialized processes, creating consistency for all. 2)...
Dee Bills, Front Office GURU | 2 min read
Receive tips, updates, and offers from Front Office GURU straight into your mailbox. I’ll also share updates and info about my online academy. I’m so glad that you are joining my front desk family!! Welcome! ~Dee
I started Front Office GURU with a single goal in mind and that’s to help private practices thrive. Your front office plays an integral role in your success and yet, most practices don’t have set training and systems to ensure that everyone in the front office manages patients the same way.
As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.
Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?
Then schedule a FREE Discovery Call to learn more about my programs.
