Holding your employees accountable provides your practice with direction and stability. Without accountability, you will not have the gains you need and want as you work to expand your practice.

Not having accountability for every team member is like setting the sails on the sailboat and having no mapped-out direction.

It leaves you adrift, out of control, & heading away from where you want to go.

If you want your team to produce, you have to hold them accountable for production, which means they need to be instructed right from the start on what they’re each accountable for. A highly trained team will not produce to the level of your expectations without set targets to achieve.

Accountability is essential in any business

With accountability, evaluating how well an employee is producing and whether you’re getting the most out of them becomes possible—expecting them to be accountable without providing them with a way to measure how they’re doing sets them up for potential failure. It could result in some strong dissatisfaction on your part as the owner/manager.

The best way to establish accountability in a practice is to have set stats or metrics that each employee is responsible for. This gives you a measurement of how well they’re producing and when they’re producing, how well they’re achieving their product. Just like the practice has set stats it should be measuring; each employee should also have their own stat to measure.

Once they know what they need to produce, the next step is defining their job expectations. These expectations become the catalyst for an instruction manual of what to do, how to do it, and how to be successful; and this establishes certainty and control in a position. And as they are trained in their position, their stats are a measurement of how well an employee is producing.”

Without specified expectations of their position and stats to measure you’ll be left with employees who:

  • Have no certainty of their position
  • Make more mistakes which cost patients and valuable work time
  • Have difficulty accurately identifying and achieving their product
  • Strongly misunderstand what they should be doing at any given moment during their day
  • Come up with their own duties – they’ll prioritize the wrong actions

Building accountability is one of the most successful actions you can take as an owner/manager of the practice.

If you don’t hold your employees accountable, you end up working to pay someone else’s salary.

Are you ready to build your team’s accountability but need some help with where to start and the ideal direction to take? I offer a FREE Discovery Call with owners to learn more about your practice and discuss how I can help.

Wishing you the best, today and always!



I’m Dee

As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.

Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?

Then schedule a FREE Discovery Call to learn more about my programs.

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At Front Office GURU, we offer two main training options for you and your Patient Care Coordinators.

Your first option is my virtual academy where you and your team will work through video-based lessons and apply the implementation provided in your lesson workbooks. Your other option is my flagship program where you work one-on-one with me as I guide you through my Basic Patient Care Coordinator Program.

You can learn more about each program below:

The Front Office GURU Training Academy is an online training platform for you and your Patient Care Coordinators! It’s great for team building and establishing successful systems and training for your front desk. And the BEST part? YOU don’t have to recreate the wheel – it’s ALL done for YOU, and you can follow along the path I’ve set or go straight to that one problematic area you want to fix!!

Getting started is super easy…make your payment, open your welcome email, set up your account and off you go. I’ve even provided training instructions to help you along the way…

Your Patient Care Coordinators will feel welcome and supported as the training is ALL about them. Click HERE for more info and get started right away!

Not sure what’s best for you and your team? Or looking for more info and pricing on my guided Basic Patient Care Coordinator Program? CLICK HERE to schedule a FREE Discovery Call.

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