Same-day cancellations and no-shows bring problems to your practice Same-day cancellations and no-shows can wreak havoc on private practice. As owners and managers, we’re often pulled in many directions when running our private practices. And since margins are...
In my recent blog post I tasked you with writing down the attributes, qualities, and behaviors that define your expectations of an ideal team member. Have you done it yet? If so, you get a high five! If not, that's OK, do it now. And here's why you need to do it...
Earlier today, I heard from a client who was forced to close their clinic with less than a day's notice. The entire town was closing down at noon today. It's on everyone's mind, and I'm sure Mike and I are not the only owners making plans to ensure our clinic...
Recently, I traveled to a conference that focuses on the administrative side of your practice. It was very powerful, and it got me thinking about the owners I help. Many practice owners struggle with handling the administrative side of their practice like I did...
Dee Bills, Front Office GURU | 7 min read
Holding your employees accountable provides your practice with direction and stability. Without accountability, you will not have the gains you need and want as you work to expand your practice. Not having accountability for every team member is like setting the...
Dee Bills, Front Office GURU | 3 min read
If I told you that you could spend less but get more new patients per week, would you think I'm crazy? As practice owners, we spend thousands of dollars per year making sure our clinical staff get CEUs, but little to nothing training our front office staff. Have...
Dee Bills, Front Office GURU | 6 min read
While working with private practice owners, the following statement comes up quite often in our consultations: “If I could just take control of my cancellations…” As an owner, it can be extremely frustrating when same-day cancellations are high. High...
Dee Bills, Front Office GURU | 4 min read
I have found that employees who are willing AND able are the best employees to have and they will literally make you smile. It's important to be able to identify willingness and ability in an employee, and also to be able to know how to spot when someone is only...
Dee Bills, Front Office GURU | 4 min read
Receive tips, updates, and offers from Front Office GURU straight into your mailbox. I’ll also share updates and info about my online academy. I’m so glad that you are joining my front desk family!! Welcome! ~Dee
I started Front Office GURU with a single goal in mind and that’s to help private practices thrive. Your front office plays an integral role in your success and yet, most practices don’t have set training and systems to ensure that everyone in the front office manages patients the same way.
As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.
Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?
Then schedule a FREE Discovery Call to learn more about my programs.
