How to Take CONTROL of Your Front Desk Schedule

by | Patient Care Coordinators, Schedule Efficiency

The Importance of Front Desk Schedule

Hey there!

Any time of the year, especially during the holiday season, we need our PCCs to take control of our front desk schedule and patient care, so patients don’t drop out or skip appointments. 

This is key to SCHEDULE CONTROL and it’s how we can avert those awful declining reimbursements!

The BEST gift you can give your front office team members is to provide training that helps them learn how to take control of your front desk schedule and lead the way when working with patients. 

When your PCCs receive training that give them the skills they need to handle patients effectively and efficiently, your entire practice improves. They can control your front desk schedule confidently and give you the support you need to do your job, which is to help your patients.

Control isn’t bad; until it’s handed over to the patient. 

We’ve all seen this happen and how a controlling patient hurts the entire team and our ability to help other patients. Why? 

Your PCC’s must control the front desk schedule

Because when someone else controlling things, it’s really hard to get it back. When PCCs don’t control your front desk schedule, it affects everyone involved, including you and future patients.

Since this is easier for me to explain in person, I created this video that you and your team can watch that explains ONE way we can give up control to our patients. 

I also talk about the problems giving up control of your front desk schedule creates for us all.

CLICK HERE to watch this FREE training video. 

Wishing you and your team success, today and always, 


P.S. Inside my Training Academy, we discuss Mastering Schedule Control at length. Join today to FINALLY take control of your front desk schedule so you can help more patients get the care they need and deserve.


I’m Dee

As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.

Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?

Then schedule a FREE Discovery Call to learn more about my programs.

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At Front Office GURU, we offer two main training options for you and your Patient Care Coordinators.

Your first option is my virtual academy where you and your team will work through video-based lessons and apply the implementation provided in your lesson workbooks. Your other option is my flagship program where you work one-on-one with me as I guide you through my Basic Patient Care Coordinator Program.

You can learn more about each program below:

The Front Office GURU Training Academy is an online training platform for you and your Patient Care Coordinators! It’s great for team building and establishing successful systems and training for your front desk. And the BEST part? YOU don’t have to recreate the wheel – it’s ALL done for YOU, and you can follow along the path I’ve set or go straight to that one problematic area you want to fix!!

Getting started is super easy…make your payment, open your welcome email, set up your account and off you go. I’ve even provided training instructions to help you along the way…

Your Patient Care Coordinators will feel welcome and supported as the training is ALL about them. Click HERE for more info and get started right away!

Not sure what’s best for you and your team? Or looking for more info and pricing on my guided Basic Patient Care Coordinator Program? CLICK HERE to schedule a FREE Discovery Call.

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