An Interview

Coffee with Christina

The Role Your Front Office Plays in Patient Compliance

In this video, I sat down with Christina Panetta, owner of Panetta PT. We discussed the decision she made two years ago to train her front office staff and what made her finally take action.

And we discuss the front office and the role they play in patient compliance. Christina shares the benefits she had from implementing front office training and systems. And I cover how training your front office team increases patient compliance, prevents same-day cancellations and no-shows, and increases percentage of patient visits kept per week.

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