Do new patients arrive late for their evaluation?
Without completing their paperwork? Or do they forget important documents, like insurance auths or their ID?
Do your patients get lost on the way to their evaluation...which makes them late getting started?
Or maybe you’re dealing with new patients who no-show or cancel the day of their appointment...that’s the WORST one of all in my opinion.
But...
Each of these IS a problem because it makes your front desk less efficient, and it carries over into patient care.
But there IS a solution. With the right scripting, and the right training, your new patients will follow through with your expectations.
And when they don’t? You simply work with your front desk to make sure the systems are back in place to ensure they do.
All front desk training should focus on and apply to the 5 main stats at the front desk:
Teach them HOW to build a relationship on the initial call --> MORE leads converted to scheduled evaluations on that 1st phone call
Teach them HOW to confirm the day before --> New Patients will arrive for their evaluations and be ready to start right ON TIME
Give them the right scripts for scheduling out a plan of care and how to reschedule appointments --> Patients are meeting their weekly plan of care and less drop offs
Help them to understand WHY money is a button and how to explain the cost of care --> They’ll collect MORE at the time of service and have less to bill later on
Give them an EXACT process for cancellation PREVENTION --> You’ll have happier, more compliant patients who arrive for care or give the notice you need to help someone else; and you won’t have to threaten fees to do it
When your team is trained well, they’ll understand the importance of schedule control and their role in helping patients. And they’ll be able to fill the schedule with patients who wil larrive.
And when you have consistent training you can go back to over and over again, you will have more certainty and can focus on building a thriving practice.
Why wait to give your front desk the best possible training?
Do you deserve to have a well-trained team that can fill your schedule with patients who WILL arrive for care?
When you join The Front Office GURU Training Academy® you’ll be able to give your front desk the tools they need for success.
You deserve it. And so do they. But more importantly, you need someone managing your patients, so they don’t drop out or get lost in the fray.
You built your practice so you could help people.
Make sure that happens by training your front desk.
CLICK HERE to get started. Or learn more below.
With The Front Office GURU Training Academy®, you can have the tools you need to provide consistent training to your front desk.
When you provide consistent training, your team is more successful and success in their position helps to decrease turnover.
Here are just a few of the essential topics we cover in this program:
How to have the right mindset when speaking with patients.
How to get more new patients to schedule and arrive for their evaluation appt
How to talk about the cost of care and handle patient worries about costs
How to PREVENT cancels and no-shows (and also how to handle someone to keep it from happening again)
How to fill your schedule and keep it full
Watch this video to learn more:
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