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What if I invest in training my front desk and they leave?
You might be asking yourself “Why invest in front office training if they’re just going to leave?” I’ve heard this question a LOT lately because front office turnover is at an all-time high. And added to that, you might also be thinking “when they’re...
Why Patients Cancel
Are you a practice owner or manager suffering with same-day cancellations and no-shows? Unsure how to handle them or what you can do about it? Are you giving your front office team scripts and policy and expecting they’ll enforce it; only to be met with uncertainty...
Struggling with Same-Day Cancellations?
Have you ever uttered these words? “If I could just take control of my cancellations…” “How can I decrease my cancellations…?” “Charge someone for a cancellation? No way! We don’t want to upset them…” If you answered yes to any one of those, then...
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What if I invest in training my front desk and they leave?
You might be asking yourself “Why invest in front office training if they’re just going to leave?” I’ve heard this question a LOT lately because front office turnover is at an all-time high. And added to that, you might also be thinking “when they’re...
Dee Bills, Founder | 7 min read
The POWER of Intention
I had a realization this weekend while watching college football…bear with me if you’re not a football fan, I wasn’t either until two of my 3 kids headed off to SEC schools. Lol. But after the game, this analogy really hit me, and I just needed to share it with...
Dee Bills, Founder | 4 min read
STOP same-day cancellations from hurting your bottom line
As owners and managers, we’re often pulled in many directions when it comes to running our private practices. And since margins are often low in health care, any loss of revenue can cut into our bottom line. One of our biggest financial losses occurs when our...
Dee Bills, Founder | 4 min read
Handling Holiday Scheduling Issues
Hello and welcome to Lunch Lessons with the GURU! In today’s blog I'm trying something different. You have the option to read the blog or watch my video blog on YouTube. Here's the video blog: Because I know you may like to read instead of watching the video...
Dee Bills, Founder | 4 min read
Never lower your expectations
In my recent blog post I tasked you with sitting down and writing out the attributes, qualities and behaviors that define your Ideal Team Member. Have you done it yet? If so, you get a high five! If not, that's OK, do it now. And here's why you need to do it...
Dee Bills, Founder | 7 min read
Build a better team and help more patients
If you're tired of hiring duds, it's time to find your ideal employee and duplicate that over and over. And there's ONE thing will make a HUGE difference. When I joined Mike in our practice in 2012, I hated going into the clinic! The people who were supposed to be...
Dee Bills, Founder | 6 min read
What Position are YOU Promoting?
Do you find that you struggle to find “doers” to work in your front office? Constantly having to reorient your front office staff to getting patients fully scheduled, showing up, and paying their bill? Are you frustrated over the lack of confront, lack of...
Dee Bills, Founder | 6 min read
Why They Didn’t Use the Script You Handed Them
Have you ever handed your front office team a script and asked them to use it? And then wondered why they didn't? It can be super frustrating and confusing. For most private practices, your front office is made up of good staff. They’re interested, they want to be...
Dee Bills, Founder | 7 min read
How to help patients get care during Covid
Earlier today I heard from a client who was forced to close their clinic with less than a days' notice. The entire town was closing down at noon today. It's on everyone's mind and I'm sure that Mike and I are not the only owners making plans to ensure our clinic...
Dee Bills, Founder | 8 min read
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