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What if I Invest in Training my Front Desk and They Leave?
You might be asking yourself, “Why invest in front desk training if they’re just going to leave?” Why you need to train your front desk even if they might leave I’ve heard this question a LOT lately because front office turnover is at an all-time high. ...
Why Patients Cancel and How Your Front Office Can Fix This
Are you a practice owner or manager suffering from same-day cancellations and no-shows? Unsure how to handle them or what you can do about it? Are you giving your front office team scripts and policy and expecting they'll enforce it, only to be met with uncertainty...
Struggling with Same-Day Cancellations?
Have you ever uttered these words? “If I could just take control of my cancellations…” “How do I decrease my cancellations…?” “Charge someone for a cancellation? No way! We don’t want to upset them…” If you answered yes to any one of those, then you're...
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Cancellation Prevention: Visits Kept Per Week
Are you tired of missed visits, MIA patients, and patient dropouts? Do you find yourself spending more on marketing and promotions, but your schedule still isn’t full? Do you even feel like it’s hard to get patients to do what they’re supposed to? If you said yes...
Dee Bills, Front Office GURU | 4 min read
Three Essential Skills Your Front Office Needs to Thrive: Building Relationships
Hello, and welcome back to ‘The Three Essential Skills Your Front Office Needs to Thrive’! Building relationships is an essential skill Have you ever wondered what happened to those patient referrals that never scheduled a visit? Does it frustrate you when you...
Dee Bills, Front Office GURU | 3 min read
Why Cancellation Prevention is Essential
Do you struggle with same-day cancels and no-shows? Are they frustrating you and creating havoc with your schedule control? If so, I understand how you feel. Cancellation prevention is vital to a successful practice. I felt the same way when we had a high rate of...
Dee Bills, Front Office GURU | 3 min read
What happens when you provide consistent front desk training?
Eight reasons to provide front desk training: 1) They learn what it means to be the guide and lead patients along the path to recovery. Front desk training provides the right scripting to maintain control and specialized processes, creating consistency for all. 2)...
Dee Bills, Front Office GURU | 2 min read
Help Patients Stop Missing their Evaluation Appointment
This may sound strange, but many PCCs have this consideration when working with patients: Have you ever heard the saying, “You can lead a horse to water, but you can’t make them drink”? When working with a practice, PCCs have said: “Well, if they want to come in,...
Dee Bills, Front Office GURU | 4 min read
Understanding The True Cost of Care and Why it’s Important
Help PCCs understand what's behind the cost of care Now that a new patient has arrived for care, your PCCs should be celebrating, because THEY did that! But their responsibilities don’t end there. And neither are some of the struggles they often deal with. Patient...
Dee Bills, Front Office GURU | 4 min read
The Cost Of the Lost New Patients
As a PT, OT, or multidisciplinary practice, one lost eval means a loss of 10-14 visits for an average POC. (TIP: To calculate lost revenue per new patient multiply your average reimbursement by your average visits to DC) If you’re a pediatric practice, it’s far...
Dee Bills, Front Office GURU | 4 min read
Front Office Schedule Control: Why Do We Lose Patients?
Hey there! A good practice is product driven, which is why schedule control is crucial. And the most important thing all practices should produce is patients who have achieved their goals and are living their very best life. But let’s consider that...
Dee Bills, Front Office GURU | 3 min read
How to Take CONTROL of Your Front Desk Schedule
The Importance of Front Desk Schedule Hey there! Any time of the year, especially during the holiday season, we need our PCCs to take control of our front desk schedule and patient care, so patients don’t drop out or skip appointments. This is key to SCHEDULE...
Dee Bills, Front Office GURU | 2 min read
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