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What if I Invest in Training my Front Desk and They Leave?
You might be asking yourself, “Why invest in front desk training if they’re just going to leave?” Why you need to train your front desk even if they might leave I’ve heard this question a LOT lately because front office turnover is at an all-time high. ...
Why Patients Cancel and How Your Front Office Can Fix This
Are you a practice owner or manager suffering from same-day cancellations and no-shows? Unsure how to handle them or what you can do about it? Are you giving your front office team scripts and policy and expecting they'll enforce it, only to be met with uncertainty...
Struggling with Same-Day Cancellations?
Have you ever uttered these words? “If I could just take control of my cancellations…” “How do I decrease my cancellations…?” “Charge someone for a cancellation? No way! We don’t want to upset them…” If you answered yes to any one of those, then you're...
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Help Patients Stop Missing their Evaluation Appointment
This may sound strange, but many PCCs have this consideration when working with patients: Have you ever heard the saying, “You can lead a horse to water, but you can’t make them drink”? When working with a practice, PCCs have said: “Well, if they want to come in,...
Dee Bills, Front Office GURU | 4 min read
Understanding The True Cost of Care and Why it’s Important
Help PCCs understand what's behind the cost of care Now that a new patient has arrived for care, your PCCs should be celebrating, because THEY did that! But their responsibilities don’t end there. And neither are some of the struggles they often deal with. Patient...
Dee Bills, Front Office GURU | 4 min read
The Cost Of the Lost New Patients
As a PT, OT, or multidisciplinary practice, one lost eval means a loss of 10-14 visits for an average POC. (TIP: To calculate lost revenue per new patient multiply your average reimbursement by your average visits to DC) If you’re a pediatric practice, it’s far...
Dee Bills, Front Office GURU | 4 min read
Front Office Schedule Control: Why Do We Lose Patients?
Hey there! A good practice is product driven, which is why schedule control is crucial. And the most important thing all practices should produce is patients who have achieved their goals and are living their very best life. But let’s consider that...
Dee Bills, Front Office GURU | 3 min read
How to Take CONTROL of Your Front Desk Schedule
The Importance of Front Desk Schedule Hey there! Any time of the year, especially during the holiday season, we need our PCCs to take control of our front desk schedule and patient care, so patients don’t drop out or skip appointments. This is key to SCHEDULE...
Dee Bills, Front Office GURU | 2 min read
What if I Invest in Training my Front Desk and They Leave?
You might be asking yourself, “Why invest in front desk training if they’re just going to leave?” Why you need to train your front desk even if they might leave I’ve heard this question a LOT lately because front office turnover is at an all-time high. ...
Dee Bills, Front Office GURU | 7 min read
The POWER of Intention
I had a realization this weekend while watching college football…bear with me if you’re not a football fan, I wasn’t either until two of my three kids headed off to SEC schools. Lol. But after the game, this analogy really hit me, and I just needed to share it with...
Dee Bills, Front Office GURU | 4 min read
STOP Same-Day Cancellations with Front Office GURU
Same-day cancellations and no-shows bring problems to your practice Same-day cancellations and no-shows can wreak havoc on private practice. As owners and managers, we’re often pulled in many directions when running our private practices. And since margins are...
Dee Bills, Front Office GURU | 4 min read
Handling Holiday Scheduling Issues
Hello and welcome to Lunch Lessons with the GURU! In today’s blog I'm trying something different. You have the option to read the blog or watch my video blog on YouTube. Here's the video blog: Because I know you may like to read instead of watching the video...
Dee Bills, Front Office GURU | 4 min read
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