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Are you tired of missed visits, MIA patients, and patient dropouts? Do you find yourself spending more on marketing and promotions, but your schedule still isn’t full? Do you even feel like it’s hard to get patients to do what they’re supposed to? If you said yes...
Dee Bills, Front Office GURU | 4 min read
Hello, and welcome back to ‘The Three Essential Skills Your Front Office Needs to Thrive’! Building relationships is an essential skill Have you ever wondered what happened to those patient referrals that never scheduled a visit? Does it frustrate you when you...
Dee Bills, Front Office GURU | 3 min read
Do you struggle with same-day cancels and no-shows? Are they frustrating you and creating havoc with your schedule control? If so, I understand how you feel. Cancellation prevention is vital to a successful practice. I felt the same way when we had a high rate of...
Dee Bills, Front Office GURU | 3 min read
Eight reasons to provide front desk training: 1) They learn what it means to be the guide and lead patients along the path to recovery. Front desk training provides the right scripting to maintain control and specialized processes, creating consistency for all. 2)...
Dee Bills, Front Office GURU | 2 min read
This may sound strange, but many PCCs have this consideration when working with patients: Have you ever heard the saying, “You can lead a horse to water, but you can’t make them drink”? When working with a practice, PCCs have said: “Well, if they want to come in,...
Dee Bills, Front Office GURU | 4 min read
Help PCCs understand what's behind the cost of care Now that a new patient has arrived for care, your PCCs should be celebrating, because THEY did that! But their responsibilities don’t end there. And neither are some of the struggles they often deal with. Patient...
Dee Bills, Front Office GURU | 4 min read
As a PT, OT, or multidisciplinary practice, one lost eval means a loss of 10-14 visits for an average POC. (TIP: To calculate lost revenue per new patient multiply your average reimbursement by your average visits to DC) If you’re a pediatric practice, it’s far...
Dee Bills, Front Office GURU | 4 min read
Are you trying to expand? But not getting the return on your investment when it comes to marketing your services? In this article, I'll talk about why you need to do more than market your services. Have you ever spent a ton of money marketing your services to get...
Dee Bills, Front Office GURU | 8 min read
We're definitely entering uncertain times and as a practice owner, I certainly understand some of the fears and worries you may be having. About two weeks ago, when our son announced that he and the rest of Microsoft's Seattle workforce were instructed to work from...
Dee Bills, Front Office GURU | 9 min read
Receive tips, updates, and offers from Front Office GURU straight into your mailbox. I’ll also share updates and info about my online academy. I’m so glad that you are joining my front desk family!! Welcome! ~Dee
I started Front Office GURU with a single goal in mind and that’s to help private practices thrive. Your front office plays an integral role in your success and yet, most practices don’t have set training and systems to ensure that everyone in the front office manages patients the same way.
As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.
Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?
Then schedule a FREE Discovery Call to learn more about my programs.
