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This may sound strange, but many PCCs have this consideration when working with patients: Have you ever heard the saying, “You can lead a horse to water, but you can’t make them drink”? When working with a practice, PCCs have said: “Well, if they want to come in,...
Dee Bills, Front Office GURU | 4 min read
Have you ever handed your front office team a script and asked them to use it? And then they didn't use it? This can be super frustrating and confusing. For most private practices, your front office is made up of good staff. They’re interested in their jobs, they...
Dee Bills, Front Office GURU | 7 min read
Earlier today, I heard from a client who was forced to close their clinic with less than a day's notice. The entire town was closing down at noon today. It's on everyone's mind, and I'm sure Mike and I are not the only owners making plans to ensure our clinic...
Dee Bills, Front Office GURU | 8 min read
This year I have been blessed to work with some truly incredible practices and play a role in their wins! I'm thankful for their trust and for the opportunity to be able to make a difference. Today, I want to tell you about the team at Atlas Physical Therapy in...
Dee Bills, Front Office GURU | 5 min read
How your front office team members collect and handle insurance data makes a huge difference in whether claims are paid or denied. Even the tiniest error in data collection or data entry can result in delayed payment of claims or even complete denial of payment....
Dee Bills, Front Office GURU | 7 min read
Your front office staff is the main point of contact for anyone who calls or walks into your office. If you leave that position to someone untrained or not very skilled, you might as well be playing roulette with your marketing dollars. Your front office needs...
Dee Bills, Front Office GURU | 7 min read
Recently, I traveled to a conference that focuses on the administrative side of your practice. It was very powerful, and it got me thinking about the owners I help. Many practice owners struggle with handling the administrative side of their practice like I did...
Dee Bills, Front Office GURU | 7 min read
Holding your employees accountable provides your practice with direction and stability. Without accountability, you will not have the gains you need and want as you work to expand your practice. Not having accountability for every team member is like setting the...
Dee Bills, Front Office GURU | 3 min read
If I told you that you could spend less but get more new patients per week, would you think I'm crazy? As practice owners, we spend thousands of dollars per year making sure our clinical staff get CEUs, but little to nothing training our front office staff. Have...
Dee Bills, Front Office GURU | 6 min read
Receive tips, updates, and offers from Front Office GURU straight into your mailbox. I’ll also share updates and info about my online academy. I’m so glad that you are joining my front desk family!! Welcome! ~Dee
I started Front Office GURU with a single goal in mind and that’s to help private practices thrive. Your front office plays an integral role in your success and yet, most practices don’t have set training and systems to ensure that everyone in the front office manages patients the same way.
As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.
Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?
Then schedule a FREE Discovery Call to learn more about my programs.
