What happens when you provide consistent front desk training?

by | Front Desk Training, Patient Care Coordinators, Schedule Efficiency

Eight reasons to provide front desk training:

1) They learn what it means to be the guide and lead patients along the path to recovery. Front desk training provides the right scripting to maintain control and specialized processes, creating consistency for all.

2) They learn HOW to manage and guide people toward health and recovery. So you can help MORE patients get the care they need AND deserve.

3) They understand their primary responsibilities. Front desk training helps your team remain focused on the product of your practice. They’ll see that THEY help patients and learn HOW to do it with ease.

4) They’ll take control of the patients’ care and fill your schedule with people who need your help. So your providers have the opportunity to help MORE patients. When patients show up, they can get the care they need and deserve.

5) They WILL PREVENT same-day cancels and no-shows. Front desk training teaches them how to do it Without being the ‘bad guy,’ threatening fees, or having social graces get in the way. They’ll present a consistent message when handling patients.

6) For those working to expand the practice through promotion, your PCC’s will convert MORE leads to scheduled and arriving new patients. So you can maximize your marketing dollars and grow faster and more consistently.

7) They’ll collect more at the time of visit. Front desk training teaches your team to discuss cost-of-care like a pro, preventing patients from leaving due to costs. They’ll learn how to handle time and money-related objections, which is what increases revenue.

8) If you love to see someone happy, successful and winning at their job, you’ll find that when you provide consistent front desk training,

  • they’ll have what they need to take control of their position and,
  • they can help MORE people get the care they need and deserve to recover and live their very best life. 

Front desk training gives your team a path to success!

And that’s the biggest win for us all.

Because when your team is winning, your patients are winning, and your practice is winning!

My goal is to help all private practices win. When you provide consistent, proven front desk training, your chances of winning increase exponentially.

Learn more about our online front desk training here.


I’m Dee

As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.

Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?

Then schedule a FREE Discovery Call to learn more about my programs.

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At Front Office GURU, we offer two main training options for you and your Patient Care Coordinators.

Your first option is my virtual academy where you and your team will work through video-based lessons and apply the implementation provided in your lesson workbooks. Your other option is my flagship program where you work one-on-one with me as I guide you through my Basic Patient Care Coordinator Program.

You can learn more about each program below:

The Front Office GURU Training Academy is an online training platform for you and your Patient Care Coordinators! It’s great for team building and establishing successful systems and training for your front desk. And the BEST part? YOU don’t have to recreate the wheel – it’s ALL done for YOU, and you can follow along the path I’ve set or go straight to that one problematic area you want to fix!!

Getting started is super easy…make your payment, open your welcome email, set up your account and off you go. I’ve even provided training instructions to help you along the way…

Your Patient Care Coordinators will feel welcome and supported as the training is ALL about them. Click HERE for more info and get started right away!

Not sure what’s best for you and your team? Or looking for more info and pricing on my guided Basic Patient Care Coordinator Program? CLICK HERE to schedule a FREE Discovery Call.

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