Have you ever heard your PCC ask a patient, “Would you like to reschedule?

If you’ve ever heard that, then you also know what usually happens next…

The patient says, “No, I have an appointment later this week, so I’m good.”

OR that might be a patient who isn’t scheduled for any further visits. And they say, “I’ll call you back…”

Teach your PCC why patients don’t reschedule to prevent this…

In both cases, your PCC didn’t get them rescheduled.

Now, there’s a hole in your schedule your PCC needs to fill. AND that patient isn’t coming in for their prescribed visits.

Not only does the practice have lost visits, but the patient isn’t getting the care they need and deserve.

And if it’s a same-day cancel, there’s a lot more work that has to be done to TRY to fill that spot. Plus, your PCC wasn’t able to prevent same day cancels.

Filling that spot last minute often doesn’t happen. You’re left with an empty slot, which means you’ve also lost revenue.

This isn’t an efficient way to manage the schedule and patient care. In fact, it creates more work for your staff, which leads to burnout.

And it also costs the practice more money because your staff isn’t efficient, and when patients aren’t arriving for their POC, you have to spend more on marketing and promotions to get more patients.

Are you frustrated yet?

If so, I understand how you feel because I felt the same way when it happened to us.

Learn why patients don’t reschedule and stop it from happening

But, I found that with the right training, my front office team was able to PREVENT same-day cancels.

And there were fewer patients to worry about rescheduling. My team learned why patients don’t reschedule, and more importantly, my staff learned how to prevent this from happening.

This is one way I built a highly effective and efficient front office team.

And the more efficient they became, the less staff we needed on the front end. And the front team we had understood why patients don’t reschedule and knew how to prevent this.

Which saved us tens of thousands of dollars per year.

You too can have similar results.

And the best part? I did the work for you.

All you need to do is trust that I have your best interests at heart…

And sign up today.


I’m Dee

As a practice owner, former manager, and the Front Office GURU, I understand the difficulties you face because I’ve been there. And my programs provide the solution.

Are you struggling to train your front office team? Unsure how to go about establishing a proven training program for your front desk? Not sure where to start or what your options are?

Then schedule a FREE Discovery Call to learn more about my programs.

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At Front Office GURU, we offer two main training options for you and your Patient Care Coordinators.

Your first option is my virtual academy where you and your team will work through video-based lessons and apply the implementation provided in your lesson workbooks. Your other option is my flagship program where you work one-on-one with me as I guide you through my Basic Patient Care Coordinator Program.

You can learn more about each program below:

The Front Office GURU Training Academy is an online training platform for you and your Patient Care Coordinators! It’s great for team building and establishing successful systems and training for your front desk. And the BEST part? YOU don’t have to recreate the wheel – it’s ALL done for YOU, and you can follow along the path I’ve set or go straight to that one problematic area you want to fix!!

Getting started is super easy…make your payment, open your welcome email, set up your account and off you go. I’ve even provided training instructions to help you along the way…

Your Patient Care Coordinators will feel welcome and supported as the training is ALL about them. Click HERE for more info and get started right away!

Not sure what’s best for you and your team? Or looking for more info and pricing on my guided Basic Patient Care Coordinator Program? CLICK HERE to schedule a FREE Discovery Call.