How I became known as the 'Front Office GURU'
As a physical therapist for almost 20 years, I loved helping people. And while I was great at it, something was always missing. When I took over the front office of my husband's private practice, I realized that not only did I love helping people, I was able to take my experience and create front office training and a system of patient management that completely transformed his practice! Soon, other practice owners were coming to me for help with their front desk training. And I became known as the "Front Office GURU". Since 2016 I've been sharing my training and system of patient management with practice across the globe and have helped them have similar results. Not only do I have the opportunity to help practices improve patient care and increase revenue, but I've also been able to help great staff find a higher purpose and fulfillment in their positions!
How do you know if you're bleeding patients and profits?
These common front desk problems drastically reduce private practice profitability:
Unscheduled Referrals
A stack of unscheduled referrals + new patient leads who go unscheduled; causing lost visits + revenue.
Same-day Cancellations
A high rate of last-minute cancellations and no-shows leads to gaps in the schedule and lost revenue.
Not Collecting At Visit
Patients confused and upset over the cost of care, causing frustration + patient drop-off.
Inconsistent Messaging
Front desk staff providing inconsistent messaging, creating patient confusion and upset regarding their care.
Lack of Schedule Control
A lack of control over your schedule, leaving you at the mercy of unforeseen disruptions and inefficiencies.
A high rate of dropouts
Patients who were once committed now go missing, reducing long-term value and your practice's reputation.
Your front desk is the heartbeat of your practice, and when they struggle to manage patients you lose revenue.
Read Testimonials from Practices Like Yours
Amada Tigar
Office Manager for M3PT, California
"Our patients are not walking all over us anymore
and we might have 1 same-day cancellation or no show a week.
You will see results in as little as one session!
Thank you Dee for everything you have done for M3!"