Finally Trust Your Front Office to Run Itself.
As the ‘Front Office GURU’, I help your front desk team master patient management, stop same-day cancellations, and convert more leads to scheduled evaluations.
Learn What Happens When You Invest In Front Office Training
Find the cause of your cancellations and no-shows with our Front Office GURU Cancellations Symptoms Checklist!
Want to see how much money your practice is losing—and your yearly revenue potential—if you increased your arrival rate?
At Front Office GURU, we regularly see our clients’ arrival rate skyrocket to 95% and beyond. Use our calculator below to determine your current numbers and what they would be like after completing our training programs.
|To begin, compile between 4 - 52 weeks of data you will use for your calculations|
|Enter the total # of weeks this data was collected is over|
|ENTER your total # of visits seen during this period|
|Enter the total # of same-day cancellations & no-shows|
|Enter your average reimbursement ($)||
|Your average arrival rate is|
|At this arrival rate, you are losing ($)||per year due to same-day cancels + no-shows||If you increased your arrrival rate to 95%|
|You would add an additional||visits per week without having to advertise more|
|And add an additional||per week from your currently list of patients without doing more evals|
|And you would increase your yearly revenue potential to||simply by increasing arrival rate to 95%.|
Don’t wait any longer. Give your front office staff the training they need to prevent cancellations, increase schedule control, and improve your arrival rate so you can business can skyrocket, too.
I Need Help Managing My Drop-offs
Do you have a high rate of patient drop-offs (more than 20%)?
I Need Help Increasing My Arrival Rate
Do you have a high rate of same-day cancellations and no-shows?
I Need Help Converting Leads into Patients
Spending money marketing without the return you’re hoping for?
I Need Help Filling My Patient Schedule
Are you struggling to fill your schedule and want your team to consistently schedule a FULL plan of care at the initial appt?
It’s so easy to get started today!
Click below and help your front desk take control of their position while helping more patients get the care they need!!
Give yourself the gift of time
by using a proven method for Front Office Training.
Still not sure? Schedule a discovery call with me.
Jay Schultz, DPT
Private Practice Owner - Schultz PT, Louisiana
Dee’s front desk online training program is exactly what we have been needing as an organization.
The training is very structured, methodical, and organized.
Dee has a great way to simplify and explain things to your front office personnel.
Now our patient care coordinators and other front office personnel will deliver from a more consistent and standardized approach, which is nice on management and the bottom line.
Frank Cawley, PT
Private Practice Owner - Cawley PT + Rehab, Pennsylvania
Dee is a master when it comes to the training and educating of your front desk team!!
The training platform has given our team the advantage we need to control the conversations, get patients on the schedule, and win the cancellation/no show battle!!
If you are looking for a system to get your patients on the schedule and in the door consistently, look no further than FYFD!!
Eric Gibbs, PT
Private Practice Owner - Med Center Therapy Aquatic + PT, Texas
Dee Bills, I just want to thank you from the bottom of my heart for your front desk system.
We all have onboarding that we do with our new employees and then we wonder why in a few weeks they leave. It is always been a lack of complete training.
I have had 2 new staff members this week, spend about 12 hours so far, and have said this is the best and most complete training they have ever had.
Thanks again for making the best onboarding program for the front desk, at an affordable cost.
Raul Lona, DPT
PT Practice Owner - M3PT, California
Front Office GURU has been transformative for the administrative side of our business.
Dee provides clear and easy to implement training for front and back office personnel that frankly pays for itself. Due to the success we've had, we elected to continue to the advanced program after finishing the basic program. Dee's experience as a physical therapist combined with the content of the program makes Front Office GURU a must for all clinics looking to grow or improve their administrative processes. Thank you Dee!
Maureen Madden , PT
PT Practice Owner - PT Pro, Washington
Our work with Dee has been fantastic!
I am certain that the work we started and the changes we made because of Dee's training, pre-pandemic, were a large reason why we were able to survive those few lean months in 2021.
Her training helped me as an owner clarify in my mind our mission and our need for much improved processes in order to successfully help more people. Dee's training in an excellent investment in your team and a fantastic ROI!
PT Practice Owner - Anchor PT, Colorado
The Front Office GURU gave us the practical knowledge and training to get our patient arrival numbers up to and exceptional level and our cancellation rate down below our expectations.
The valuable insight and experience Dee Bills brings are a true game changer. If you're struggling with same day cancels and a low arrival rate, you need to check out this program!
Couldn't be happier that we made the investment in the Front Office GURU!
Office Manager - M3PT, California
Before working with Dee our office would have a ton of cancellations and patient's did not care to give us enough to let us know with plenty of time to fill the spot. Now we have 1 same day cancellation or no show a week maybe. Out patients are not walking all over us and our front desk is able to handle anything that comes their way!
The beginner GURU program is a life saver for any clinic and owners will see results in as little as one session! Thank you Dee for everything you have done for M3!
Front Office Manager - Teton Therapy, Wyoming
Dee is the best! I would highly recommend!!
I didn’t realize how much we were missing at our front desk and how inefficient we were along with the lost patients and revenue we were having!
It was so easy to understand and implement it with our front desk employees and we are seeing amazing results with it!
Co-Owner - Haynes PT, Texas
Our experience with Dee and Front Office GURU was amazing!
Dee really helped us implement front office procedures that work to increase staff efficiency and patient attendance!
We now have a better idea how to train new staff and our current staff is better equipped to handle our patients and make sure our schedule stays full.
10/10 would recommend!
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Help your Patient Care Coordinators convert MORE leads to scheduled and arriving new patients.